Redesign My BCA Application
Redesign My BCA Application
Case Challenge
Case Challenge
This year, myBCA, as a mobile banking application, will enhance its features to transform into a Super App. To accommodate these needs, myBCA will redesign its Home Page to ensure that the features align better with customer requirements and are user-friendly.
This year, myBCA, as a mobile banking application, will enhance its features to transform into a Super App. To accommodate these needs, myBCA will redesign its Home Page to ensure that the features align better with customer requirements and are user-friendly.
Determine of Objective
Determine of Objective
New design for the myBCA Home Page
New design for the myBCA Home Page
Potential features to be added to myBCA
Potential features to be added to myBCA
Target Audience
Target Audience
Teenagers
Teenagers
Entry-level Workers
Entry-level Workers
Professionals
Professionals
Baby Boomers
Baby Boomers
Overview of myBCA
Overview of myBCA
MyBCA is a special service from Bank Central Asia that offers various banking conveniences for urban communities. It is equipped with the latest electronic technology devices that can be accessed through self-service. myBCA is the newest digital platform from BCA, allowing customers to use a single user ID to access all their account information with BCA ID.
MyBCA is a special service from Bank Central Asia that offers various banking conveniences for urban communities. It is equipped with the latest electronic technology devices that can be accessed through self-service. myBCA is the newest digital platform from BCA, allowing customers to use a single user ID to access all their account information with BCA ID.
Features of myBCA
Features of myBCA
The BCA mobile banking app offers convenience for banking transactions through both KlikBCA and m-BCA.
The BCA mobile banking app offers convenience for banking transactions through both KlikBCA and m-BCA.
Competitor Benchmarking Approach
Competitor Benchmarking Approach
This approach is used to compare and analyze the user interface and user experience of your products or services against those offered by your competitors.
This approach is used to compare and analyze the user interface and user experience of your products or services against those offered by your competitors.
Feature Benchmarking for Payment Requests
Feature Benchmarking for Payment Requests
The "request payment" feature in the mobile banking app enables users to effortlessly send payment requests to others, including friends, family, or business partners, eliminating the need for in-person meetings or conventional payment methods.
The "request payment" feature in the mobile banking app enables users to effortlessly send payment requests to others, including friends, family, or business partners, eliminating the need for in-person meetings or conventional payment methods.
Flow and UI Benchmarking: Motion Bank - Request Payment
Flow and UI Benchmarking: Motion Bank - Request Payment
In the payment request feature of this Jago Bank app, there are five steps from start to finish of the transaction. Creating a bill is also very straightforward and does not require filling out many forms. Users can choose from previous recipients or new contacts from their list. However, there is one page to select an account first to receive the funds later.
In the payment request feature of this Jago Bank app, there are five steps from start to finish of the transaction. Creating a bill is also very straightforward and does not require filling out many forms. Users can choose from previous recipients or new contacts from their list. However, there is one page to select an account first to receive the funds later.
Flow and UI Benchmarking: Bank Jago - Money Collection
Flow and UI Benchmarking: Bank Jago - Money Collection
The money collection feature in Bank Jago consists of five steps, from logging in to completing the transaction. Creating a bill is also very straightforward and does not require filling out many forms. Users can choose from contacts they have previously billed or add new contacts from their list.
The money collection feature in Bank Jago consists of five steps, from logging in to completing the transaction. Creating a bill is also very straightforward and does not require filling out many forms. Users can choose from contacts they have previously billed or add new contacts from their list.
Benchmarking the Top-Up Feature
Benchmarking the Top-Up Feature
The 'top-up' feature in mobile banking applications allows users to add funds to specific accounts or services. This is typically used to increase the balance of a bank account or electronic payment service, encompassing various related aspects.
The 'top-up' feature in mobile banking applications allows users to add funds to specific accounts or services. This is typically used to increase the balance of a bank account or electronic payment service, encompassing various related aspects.
Flow and UI Benchmarking: Livin Mandiri - Top-Up Process
Flow and UI Benchmarking: Livin Mandiri - Top-Up Process
The top-up feature in Livin Mandiri consists of five steps, from entry to transaction completion. The top-up menu is user-friendly and requires minimal form filling. Users can select from predefined amounts or enter a custom amount manually.
The top-up feature in Livin Mandiri consists of five steps, from entry to transaction completion. The top-up menu is user-friendly and requires minimal form filling. Users can select from predefined amounts or enter a custom amount manually.
Flow and UI Benchmarking: Bank Jago - Top-Up Process
Flow and UI Benchmarking: Bank Jago - Top-Up Process
The top-up feature in Bank Jago consists of 9 steps, from entry to transaction completion. The top-up menu has multiple pathways and requires several clicks to navigate.
The top-up feature in Bank Jago consists of 9 steps, from entry to transaction completion. The top-up menu has multiple pathways and requires several clicks to navigate.
Flow and UI Benchmarking: Motion Bank - Recharge
Flow and UI Benchmarking: Motion Bank - Recharge
The top-up feature in Motion Bank consists of five steps, from entry to transaction completion. The top-up menu is very user-friendly and does not require filling out many forms. Users can choose from predefined amounts, but manual entry is not allowed.
The top-up feature in Motion Bank consists of five steps, from entry to transaction completion. The top-up menu is very user-friendly and does not require filling out many forms. Users can choose from predefined amounts, but manual entry is not allowed.
Debt Collection Recommendation Flow
Debt Collection Recommendation Flow
Access the homepage menu.
Access the homepage menu.
Display the billing menu.
Display the billing menu.
Show favorite user options and select a user.
Show favorite user options and select a user.
Enter the amount.
Enter the amount.
View the confirmation of the form we filled out, including the amount.
View the confirmation of the form we filled out, including the amount.
Overview of the Debt Collection Feature from Journer Flow Recommendation
Overview of the Debt Collection Feature from Journer Flow Recommendation
The top-up feature in Motion Bank consists of five steps, from entry to transaction completion. The top-up menu is very user-friendly and does not require filling out many forms. Users can choose from predefined amounts, but manual entry is not allowed.
The top-up feature in Motion Bank consists of five steps, from entry to transaction completion. The top-up menu is very user-friendly and does not require filling out many forms. Users can choose from predefined amounts, but manual entry is not allowed.
Recommendation Solution
Recommendation Solution
Increase Awareness through Push Notifications
Increase Awareness through Push Notifications
Raise Awareness Among Users to Collect Payments via Notifications
Raise Awareness Among Users to Collect Payments via Notifications
What Are Our Actions?
What Are Our Actions?
Increase awareness of the Money Collection feature by utilizing push notifications.
Increase awareness of the Money Collection feature by utilizing push notifications.
Anticipated Outcomes
Anticipated Outcomes
Elevate user awareness of the Money Collection feature. Furthermore, enhance user retention to motivate users to check or pay their bills from the collectors.
Elevate user awareness of the Money Collection feature. Furthermore, enhance user retention to motivate users to check or pay their bills from the collectors.
Increase Awareness through Widgets for iOS Users
Increase Awareness through Widgets for iOS Users
Raise Awareness Among Users to Pay Bills via the Widget
Raise Awareness Among Users to Pay Bills via the Widget
What Are Our Actions?
What Are Our Actions?
Enhance Awareness for Using the Money Collection Feature through the Widget
Enhance Awareness for Using the Money Collection Feature through the Widget
Anticipated Outcomes
Anticipated Outcomes
Boost user awareness for utilizing the Money Collection feature via the widget. Additionally, improve user retention to encourage users to check or pay their bills from the collector.
Boost user awareness for utilizing the Money Collection feature via the widget. Additionally, improve user retention to encourage users to check or pay their bills from the collector.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map: Money Collection Menu
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map: Money Collection Menu
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Select User.
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Select User.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Select Amount.
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Select Amount.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Request Confirmation.
Highlight interesting UI benchmarks for the debt collection feature based on the User Journey Map phase: Request Confirmation.
Initial State Section
Initial State Section
Recommendation Flow: Add Funds
Recommendation Flow: Add Funds
Go to the home page menu
Go to the home page menu
Display the add funds menu
Display the add funds menu
Show e-wallet options
Show e-wallet options
Input the amount
Input the amount
Review the confirmation form we filled out, including the amount
Review the confirmation form we filled out, including the amount
Overview of the Top-Up Feature from Journer Flow Recommendations
Overview of the Top-Up Feature from Journer Flow Recommendations
Section First State
Section First State
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Top Up Menu.
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Top Up Menu.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Initial State Section
Initial State Section
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Highlight interesting UI benchmarks for the Top Up feature based on the User Journey Map phase: Select E-Wallet.
Initial State Section
Initial State Section
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2025 Rizqi Adi Surya